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Thai authorities disrupt massive online trade in counterfeit cartridges

Dec 05,2023 | AddOn Systems Pte Ltd

ACF success update for customers

HP Anti-Counterfeiting and Fraud (ACF) Programme – Asia/Pacific  

Thailand, September 2023 

Authorities have delivered an astonishing enforcement action – frustrating the dealings of a vast counterfeiting operation, which was selling counterfeit cartridges for HP printers in huge quantities on popular e‑commerce sites.

Strong raid in northern Thailand

Following up on intelligence gathered as part of HP’s ACF online monitoring, Thai officials carried out dedicated raids at three commercial premises in the Chiang Mai area. The vast facilities had been used to manufacture, store, and distribute huge amounts of counterfeit cartridges.

About 66,000 items seized

The successful enforcement action disrupted an operation assembling counterfeit cartridges and selling them via major online marketplaces. Thai officials confiscated approx. 66,000 illicit items, including hundreds of ready-for-sale counterfeit cartridges.

HP closely supported the action

HP provided crucial intelligence for the remarkable success and is proud to have assisted the officials. We sincerely thank them and congratulate them on their work, protecting scores of customers from the risks of counterfeit printing supplies.


Protect your business from fakes

Counterfeit cartridges can entail serious risks, such as damaged printers or interrupted workflows. To safely buy original HP products, HP recommends:

  • Only buy from trusted vendors, such as HP Partners.
  • Only accept products in unopened original HP packaging.
  • Beware of suspiciously low prices.


Learn more now with HP’s ACF information, designed to shield HP Partners and our valued customers from the risks of counterfeit products:

  • Customers: Visit hp.com/anticounterfeit to get tips on how to purchase safely, to request a free delivery inspection, and much more.

Visit the HP Online Privacy Statement to learn how we use automatic data collection tools and your personal information to tailor your communications.


© 2023 HP Development Company, L.P. The information contained herein is subject to change without notice.